Waterfall - Notice history

All systems operational

100% - uptime
100% - uptime
100% - uptime

Third Party: G-Core Labs → DDoS Protection - Operational

Notice history

Oct 2025

Network degradation
  • Resolved
    Resolved

    Having monitored the network and seeing no further occurrences of this issue, this incident has been resolved. A postmortem will shortly be provided.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    The issue has been identified. We are in contact with the relevant upstreams to resolve this.

  • Investigating
    Investigating
    We are currently investigating this incident.

Sep 2025

Network outage in NYC
  • Postmortem
    Postmortem

    Our transit from G-core for egress appears to have momentarily blipped, causing this downtime. We have contacted G-core to investigate why this happened, and what can be done to prevent this from happening in the future.

  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    The outage has been resolved.

Aug 2025

Emergency Maintenance on NYC infrastructure
  • Completed
    29 August, 2025 at 4:29 PM
    Completed
    29 August, 2025 at 4:29 PM

    Services should start coming back up now. We are monitoring services to ensure stability.

  • In progress
    29 August, 2025 at 4:01 PM
    In progress
    29 August, 2025 at 4:01 PM
    Maintenance is now in progress.
  • Planned
    29 August, 2025 at 4:00 AM
    Planned
    29 August, 2025 at 4:00 AM

    We are planning for a scheduled maintenance during that time, to facilitate some urgent necessary upgrades.
    This should last no more than 30 minutes.
    Thank you for your patience.

Issues with AMS-01
  • Resolved
    Resolved
    We are almost finished with getting services back up.
  • Update
    Update

    We are still working on getting game services back up.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. VPS services should be back up - game services are currently being worked on.

  • Investigating
    Investigating

    We have identified that services on these nodes are currently affected. The team is investigating and will provide updates.

Migration to upgraded NYC infrastructure
  • Completed
    09 August, 2025 at 10:00 AM
    Completed
    09 August, 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    09 August, 2025 at 8:00 AM
    In progress
    09 August, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    09 August, 2025 at 8:00 AM
    Planned
    09 August, 2025 at 8:00 AM

    We'll be upgrading all game clients in our NYC location to our new network powered by Gcore DDoS protection, in our new cabinet in Equinix NY7. You can expect more consistent and lower latency after this upgrade, as well as enhanced DDoS protection with better filters and a larger global network.

    This maintenance will be taking place over a couple of hours, but each server will only have a few minutes of downtime as each server will be migrated separately, reducing downtime during the migrations. Servers will be gracefully shut down before migration, and started after completion.

    If you have any questions, please contact us at support@waterfall.gg.

    Thanks!

Aug 2025 to Oct 2025

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